Refund policy

Return & Refund Policy (30-Day Free Returns)

We want you to love every purchase you make with us. If you are not completely satisfied with your order, we offer a 30-day free return and exchange policy for your peace of mind.

1. Return & Exchange Period

You may request a return or exchange within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return or exchange, items must meet the following conditions:

Unworn, unused, and unwashed
In original condition with all tags attached
Free from stains, damage, or odors
Returned in original packaging
Not marked as final sale (if applicable)

3. Free Return & Exchange

We offer one-time free return or exchange per order:

We will cover the return shipping cost or provide a prepaid return label
Replacement items will be shipped at no additional cost (for exchanges)

4. Non-Returnable Items

The following items are not eligible for return or exchange:

Items returned after 30 days
Worn, damaged, or altered items
Intimate or hygienic products (e.g., underwear, swimwear bottoms without hygiene liner)
Customized or made-to-order items

5. Refund Process

Once your return is received and inspected:

Approved refunds will be issued to your original payment method
You will receive a confirmation email once the refund is processed

6. Refund Timeline

Refunds are typically processed within 3–7 business days after approval
Processing time may vary depending on your payment provider

7. How to Start a Return

To initiate a return or exchange, please contact us at:

Email: yuguo8882@gmail.com

Please include:

Your order number
Reason for return or exchange
Photos (if the item is defective or incorrect)

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will resolve the issue promptly at no additional cost to you.